Terms & Conditions
This site is owned by Sandra Bergmane t/a Timeless with address at 5 William Street, Tiverton, Devon, EX16 6BJ, England, VAT Reg 800691943 , tel: 07525 233 996 Any purchase of goods from the site www.timelessonline.co.uk requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
Making a Purchase
Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
For your added security we use PayPal to process credit card transactions for the web site. No credit card details are ever entered via this site. If you are shopping from outside of the United Kingdom, then place your order and your credit card company will convert the transaction to your own currency. We accept Visa and MasterCard and Maestro cards via phone.
If any item on your order is out of stock we will contact you for further instructions. Once confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or product out of stock, we will always contact you first to ensure that the price or replacement product is acceptable.
All our prices are in British Pounds (GPB) and include 20% VAT. For outside UK orders prices will show without VAT. Books are exempt from VAT, our VAT registration number is 800691943
Shipping & Handling
Please refer to our Delivery & Returns page.
Credit Card Security
We do not hold any credit card details on our website, all details are handled by external sites that provide the highest level of security as required by the credit card issuers. All payments are via PayPal and your payment details will be dealt with via PayPal standard payments which are secure and meets all PCI DSS requirements. No payment details are kept stored by Timeless, only those needed for accounting purposes.
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Timeless collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Tiverton Bead And Wool Shop does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store details if your select the remember me option.
You have the right to cancel an order within fourteen days of receipt of goods. Should you wish to cancel your order within 14 days , please return it to us within 14 days of receipt in a new and unused condition, with a note stating your name and order number.
We do not accept returns of any books, knitting needles, patterns printed or digital and any other printed material. For hygiene reasons we do not accept returns for earrings and facemasks.
Our returns address is
5 William Street, Tiverton, Devon EX16 6BJ
We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit.
Your statutory rights are not affected.
Display of Colours
The colours shown on the computer screen may not accurately represent the colours of the products, due to the digital photographs and variations in computer display screens. We have made every effort to get the colours displayed accurately, but we can give no guarantee regarding the colour displayed by your computer.
Clearance Bargains & Non-Current Catalogue Requests ('NCCR') Products.
Goods sold as 'Special Offers' or Sale Stock may be downgraded goods that we are able to offer at a discount on the normal catalogue price. Stocks of goods offered as Special Offers are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of Tmeless other terms and conditions.
Special Offers are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant grade.
We make every effort to ensure that Special Offers are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Timeless reserves the right to rescind the contract. In the event of the cancellation of the sale in these circumstances, Timeless’s liability is limited to the return of the purchase price paid by the customer.
(a) Products are non-returnable unless we have made an error or the goods are faulty;
(b) quoted prices are not subject to value, cash or volume discounts.