REGULAR DELIVERY CHARGES & Returns

UK - All Products except Antique Furniture

NO MINIMUM ORDER and FREE delivery for orders over £75.00 .

Standard shipping by Royal Mail - £4.95.

Royal Mail Next Day Delivery - £11.90 

UK - Antique Furniture

FREE Local Delivery within 15 miles normally within 7 working days.

FREE UK Mainland delivery. Delivery times normally are with 3-4 weeks, but if you require more specific timing, please contact us before buying. 

 

 INTERNATIONAL ORDERS - All products except Antique Furniture

Customers are responsible for customs, duties, and taxes of destination country.

Europe (EU) - Minimum order £149.00 with FREE Delivery

Worldwide - no minimum order

Order Value in £

Royal Mail

 

£0.01 – £49.99

£19.90

 

£50.00 - £149.99

£29.90

 

£150.00 +

FREE

 

 

We aim to dispatch your order within 1-3 business days, providing everything is in stock.

Where items are out of stock you will be contacted about the back order. We aim to dispatch backorders within 14 days.

ANTIQUE FURNITURE Deliveries

UK - Antique Furniture

FREE Local Delivery within 15 miles. Normally within 7 working days.

FREE UK Mainland delivery. Delivery times normally are with 3-4 weeks, but if you require more specific timing, please contact us on info@timelessonline.co.uk before buying. 

 

INTERNATIONAL - Antique Furniture

Please contact us on info@timelessonline.co.uk before buying for Delivery Quote.

 

Back Orders

If your items is not in stock we will back order for you, we will always email or telephone you with the option to cancel your order if you would rather not wait.

 

How do I return an item?

If for whatever reason, you are not happy with your purchase, please return it to us within 14 days of receipt in unused and original condition, with a note stating your name and order number. The refund will be made via original payment method.

We do not offer free returns on any items. It is buyer's responsibility to return unwanted items to us safely in original condition.

We do not accept returns of any books and patterns you purchased in digital or printed format, knitting needles and crochet hooks. For hygiene reasons we do not accept returns for earrings.

 

Our returns address is:

Timeless

5 William Street, Tiverton, Devon EX16 6BJ

We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit.

 

International Returns

Same rules as for UK orders - return your items in unused, resalable condition within 14days from receipt to the address above. You will be responsible for the cost of return postage. Please note that our prices are in GBP and the refund will be processed in GBP. We cannot be held responsible for any exchange rate and your  bank  fees. 

If would like an exchange, you will need to place a new order.

 

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